Late and lost test data delays payment for cable installers

10/04/2017

Late and lost test data delays payment for cable installers

Poor test data sharing processes are resulting in lost test results, delayed job completions and cash flow problems, says IDEAL Networks in a new White Paper exploring issues within the data cable installation and testing industry.


“Over the past 18 months we’ve conducted detailed interviews with cable installers to identify the common frustrations and challenges they are facing and have compiled our findings into a White Paper,” explains Tim Widdershoven, Global Marketing Manager from IDEAL Networks. 

“We’ve uncovered that many businesses are lacking efficient processes when it comes to reporting on certification jobs, and this is costing them time and money.”


According to the White Paper, in many cases, installers at the job site conduct the necessary tests for certification, but then must send the certifier unit back to the office for the data to be transferred. 

Sometimes this is because an installer does not have access to an internet connection or PC on site, but can also be because a small number of certifiers are shared between several installers and must always be returned to a central office location after use.  Regardless, the customer can only be given a warranty once the certifier has been received, the data has been transferred and the required reporting completed.


Data cable installers going from job to job on the road pose similar issues. Sometimes an installer will have to wait for days before they reach a hotel where the internet connection is sufficient for uploading the test data they have collected with the certifier.  Again, it is only after this data has been received at the office that the necessary reporting can be done and the job completed and billed.


“Worryingly, the time to complete this process - from testing with a certifier to invoicing the customer - can be up to two weeks,” says Tim. “These difficulties and delays transferring test data to the office postpone project completion and, in turn payment. This invariably hurts cash flow.”


In addition, both data sharing scenarios risk the loss of test data.  If test data is lost the site will need to be visited again for re-testing.  This reduces margins for the job and delays invoicing. Likewise, neither process enables Technical Managers to check the job has been done correctly until after the technician has left the site, which may mean an installer must revisit the site.  These sorts of call backs are seldom paid and therefore impact the profitability of an operation.


To help eliminate the issue of delayed and lost test results, the free IDEAL AnyWARE™ mobile app allows users to transfer test data from the job site to the office in real time.

  Data from tests conducted on IDEAL Networks’ SignalTEK® CT or SignalTEK NT transmission testers, or with the LanTEK® III cable certifier, can be easily transferred to a user’s mobile device, then shared with co-workers offsite straight away.  This improves collaboration and troubleshooting, while enabling faster customer sign-off for improved cash flow.  It also ensures that test results are not lost so no time or money is wasted on re-testing completed jobs.


“Data cable installation businesses are evolving,” explains Tim. “As mobile data sharing becomes a must-have to ensure productive and profitable operations, the IDEAL AnyWARE app will help installers avoid data sharing disasters in future.”
For more information on the IDEAL AnyWARE app, or to further explore the issues facing the data cable installation and testing industries, download the White Paper ‘Five frustrations and challenges for data cable installers in 2017’ from http://www.idealnetworks.net/us/en


Visit www.test4less.net/usa to discover more solutions for reducing capital expenditure, increasing productivity and improving cashflow.

Recent articles

  • IDEAL Networks launches new online shop 05/23/2018

    IDEAL Networks has launched a new online shop giving users a new way to purchase its wide range of data cable, network and CCTV testers. 

    Read more
  • Trade-in your DTX cable certifier for a new LanTEK III and save up to $3,000! 05/14/2018

    At IDEAL Networks, we understand the importance of receiving trusted and consistent support for your cable certifiers. That’s why we are helping DTX customers upgrade to a brand new LanTEK III with a trade-in discount that could also save you up to $3000*. 

    Read more
  • Updated SignalTEK CT Cable Transmission Tester for Speed and Accuracy 04/26/2018

    SignalTEK CT is an affordable and innovative solution for user-friendly cable transmission testing. With features such as Gigabit performance testing to the required Ethernet standards and advanced wiremapping with TDR fault location, SignalTEK CT offers fast and flexible testing.

    Read more
  • New Software Updates for the SignalTEK NT Network Transmission Tester 04/19/2018

    IDEAL Networks is always looking for new ways to enhance user experience and simplify network transmission testing. Our new software update for the popular SignalTEK NT network transmission tester is designed to give you more flexibility and efficiency than ever before. 

    Read more
  • NaviTEK NT Improves Network Troubleshooting Even More 04/12/2018

    The IDEAL Networks NaviTEK NT Plus and Pro network troubleshooters are set to make troubleshooting copper and fiber networks easier than ever before following a free software update. The update introduces some useful features that boost the user experience and simplify network testing.

    Read more