Service

 

To help keep peace of mind all testers come with a one year warranty.

For more detailed information on our warranty policy please view our Terms and Conditions.

If you need further advice on our warranty policy or have a general warranty enquiry, please contact customer services.

An additional 1 year warranty can be purchased on the following testers and must be purchased at the same time. The extended warranty does not cover accessories.

R153000W2 2 Year Warranty NaviTEK II
R151000W2 2Year Warranty NaviTEK II PLUS
R151002W2 2 Year Warranty NaviTEK II PRO
R156002W2 2Year Warranty SignalTEK CT
R156000W2 2 Year Warranty SignalTEK II
R156001W2 2Year Warranty SignalTEK II FO
R150001W2 2 Year Wty LanXPLORER PRO
R152001W2 2Yr Wty UniPRO MGig1 Solo
R152002W2 2Yr Wty UniPRO MGig1 Solo PLUS
R152003W2 2Yr Wty UniPRO MGig1 Solo PRO
R152008W2 2Yr Wty UniPRO MGig1 Duo
R152009W2 2Yr Wty UniPRO MGig1 Duo PLUS
R152010W2 2Yr Wty UniPRO MGig1 Duo PRO
R154000W2 2Yr Wty UniPRO SEL1

Complete protection from costly repair bills and downtime

For most installers, the quality of after sales support is just as important as the instrument specifications when choosing a new cable tester. For this reason we have developed the Careplan - an all-inclusive package for the calibration and maintenance of your LanTEK III.

Careplan covers the cost of unforeseen repair bills and annual calibration. In the unlikelihood your tester may need repair, a loan tester will be dispatched within 1 working day of a fault being reported anywhere within the European Union. This “Priority Loan Service“ includes the arrangement for an on-site collection of your tester, shipping paid. Cover is available over 1, 2 or 3 years for all LanTEK III.

A Careplan certificate verifies the product(s) and period of cover. It also provides contact information, if service support is required.

A Careplan can be purchased within 90 days of receiving delivery of your new tester.

Whenever your Careplan tester is due for calibration or in need of service, call customer services or an authorised distributor stating the Careplan number printed on the certificate. Arrangements will then be made for a carrier to collect the tester.

3 Simple Steps for Year Round Protection:

1. Contact customer services and provide your Careplan number.
2. We will arrange collection of your tester. If your tester is faulty a loan tester will be despatched.
3. Tester will be returned following priority calibration and/or repair.

Included Services:

• Standard Repairs
• One free calibration per year
• Loan tester in the unlikely event of instrument failure
• On-site collection and delivery
• Firmware and Hardware Updates free of charge within the original specifications of the instrument
• Free technical support
• LAN Careplan Certificate

Exclusions:

• Instruments older than 5 years
• Deliberate damage or misuse
• Replacement cost of consumables not covered under warranty e. g. replacement batteries, test leads, test adapters, calibration adapters etc

Period:

1 year

2 years

3 years

Available on the following products:

1. LanTEK III–500MHz 2. LanTEK III–1000MHz

To purchase your Careplan please contact customer services or an authorised distributor.

Cable certifiers require calibration every 12 months to ensure measurements undertaken are accurate and they comply with ISO IEC 61935-1 and TIA 1152. If your tester is due for a calibration please contact customer services to find your closest calibration centre.

Should you have any questions regarding the calibration process or about calibration in general please do not hesitate to contact us.

Testers

LanTEK III-500MHz

LanTEK III-1000MHz

Our dedicated service centres provide fault finding, repair and servicing of our testers.

The service teams are highly experienced allowing for efficient turnaround of equipment returned for service.

In order to return your equipment for service or repair please contact customer services.

If you have any questions regarding the service or repair process please do not hesitate to contact us.